RETURNS

Return Policy

If you are not completely satisfied with your purchase, we welcome you to exchange any or all items in new condition within 30 days of receiving the merchandise.  NO REFUNDS. Please make sure to include the original box and/or tags in the package in new condition.  Exchanges require 2-5 business days to complete from the day the package is received. Used products are not accepted and defective returns are subject to inspection before they can be accepted. Defective products are covered within 30 days of receiving the merchandise.  Items must show no signs of use.  Items must be in brand new condition.   We do not exchange used items.   

 

    • Exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed.  
    •  We do not accept COD returns. 
    • ALL clearance/sale items are considered FINAL SALE and cannot be returned or exchanged.
    • All items must include original tags and packaging in new condition
    • We suggest trying all merchandise on in a clean, indoor area to ensure that the item fits to your liking.
    • If you would like to process a return or exchange please email sales@woodbridge-soccer.com or sales@springfieldsoccersupplies.com for your return/exchange authorization.
    • This return policy does not reflect the policy of in-store purchases at any of our retail locations. In-store returns of online purchases can only be accepted by our Woodbridge & Springfield locations.
    • We do not give refunds for shipping cost.   
    • We are not responsible for lost packages.  If your package is lost you will need to contact the shipping carrier.  

 

 

Return and Exchange Instructions

 

When returning your purchase please include your full name, order number on a piece of paper so that we can look up your order.   If the item is an exchange, please include the style number, size and color of the product you would like exchanged.  Please ship the item back to the location that you ordered it from.  If you ship your item back to the wrong location this will delay the exchange process.  

 

Send your package via standard UPS or USPS to the following address:

Woodbridge Soccer 

14560 Potomac Mills Rd.

Woodbridge, VA 22192

 

Springfield Soccer

7261 Commerce St

Springfield, VA 22150

 

Postage Credit

 

We are unable to reimburse for any postage unless the product is defective or we made an error filling your order.

 

Package the item(s) and seal it securely with tape. 

  •  Drop your package off at a UPS or Federal Express Drop-Off Branch.

If the exchange is deemed as defective merchandise, the shipping charge will not be deducted from your refund amount. Please inquire with a Customer Service Representative if you have any questions about determining whether your product is defective or not. 

Returns are not available for customized replica jerseys or team uniforms with printing.